We created a new Web Access application from Configuration Center and configured it with Integrated authentication. ServiceDesk.WebAccessIntegrated
It works well by enabling users to enter by using their windows credentials. The problem is that it opens the Self Service portal without the option to change to switch to Web Desk. We are looking after opening WenAccess/wd/ instead of WebAcess/ss/
This works well in our test environment.
Haven't been able to identify what makes the difference. Haven't found either relevant information in the community or Administrator/Setup guides.
IIS authentication seems to be correct. Creating a new Application makes no difference. Privileges for the user should be ok, with membership to proper groups and roles. Also tested by assigning administrator role.
What determines the application that opens when logging at Web Access using Integrated authentication?