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Hi kimmartin99 ,
a quick response from me, the print functions are controlled by reports, you can view the behavior of print button in the quick actions of Incidents.
You can edit Report templates from HEAT through MS Report Builder, or you can download them if you need a Backup before doing changes and use other editors like BIDS.
PS. Use Report Manager Role to Access Report Templates Business Object.
Alternative you can access this Templates via SSRS.
Check HEAT Help & Advice Center for further Documentation.
Great detailed information. Thank you.