3 Replies Latest reply on Nov 20, 2017 3:04 AM by pawel.mos

    Adding Attachments before save

    neil_p1000 Apprentice

      Hi All


      Has anybody managed to add attachments to a job before saving a ticket. We currently have set up that after a end user saves a ticket they can then add an attachment which is a bit of a pain.


      I attempted adding a attribute of add attachment which works fine as the end user can add an attachment fine but when the ticket is then saved the attachment disappears from the job. I have the attachment collection on the window so I'm wondering where I'm going wrong or is it possible.