2 Replies Latest reply on Nov 17, 2017 5:28 AM by rhaa

    How to change Service Request closing time?

    rhaa Apprentice

      I was looking for an answer to my Question in admin help:

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      About the Service Request Closing Time

      If there is no further communication from the requester upon receiving notification about a fulfilled service request, the service request is automatically closed after three business day (by default), but this time  can be customized to meet the business rules of your organization.

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      But this entry does not describe how I can change the time of automatically closing.