2 Replies Latest reply on Nov 17, 2017 5:28 AM by rhaa

    How to change Service Request closing time?

    rhaa Apprentice

      I was looking for an answer to my Question in admin help:


      About the Service Request Closing Time

      If there is no further communication from the requester upon receiving notification about a fulfilled service request, the service request is automatically closed after three business day (by default), but this time  can be customized to meet the business rules of your organization.



      But this entry does not describe how I can change the time of automatically closing.