1 Reply Latest reply on Jan 4, 2018 4:11 AM by michael.odriscoll

    How does a software bundle with inter-package reboot handle VPN users? .. Mine Stops

    Rookie

      Hi all,

       

      Wonder if someone can help , struggling a little.

       

      I have a Package Bundle to remove and re-install software (via batch files) with a Inter-Package action of a reboot after removal and the once installed.

       

      Within our Office environment it works well (ish), however, when I deploy to users on our VPN network, the download and removal works fine. This triggers a reboot dropping our VPN client and user, however, we're noticing when they log back in and subsequently the VPN again the task fails to continue. I'm checking task logs and can only see this:

       

      Wed, 22 Nov 2017 17:47:24 Installation result DB50000

      Wed, 22 Nov 2017 17:47:25 CPolicyHistory::LoadHistoryDaysToKeep: Registry settings for task history maintenance mode (Days To Keep) is '7'

      Wed, 22 Nov 2017 17:47:25 Rebooting system

      Wed, 22 Nov 2017 17:47:25 processing of package is complete, result 229392420 (0x0dac4024 - code 16420)

       

      Reboots.

       

      Wed, 22 Nov 2017 17:55:27 ******* sdclient starting to process task *******

      Wed, 22 Nov 2017 17:55:27 Task id to process: 9315

      Wed, 22 Nov 2017 17:55:27 Command line: /policyfile="C:\ProgramData\LANDesk\Policies\CP.9315.RunNow._W1G65jf3dORjW98wnRMvYVw0Z2s=.xml" /reconnect

      Wed, 22 Nov 2017 17:55:27 The nostatus flag has NOT been set.

      Wed, 22 Nov 2017 17:55:27 Core name 'XXXX' obtained from the registry

      Wed, 22 Nov 2017 17:55:27 Sending task status, cmd line -coreandip=IEM -taskid=9315 -retcode=229392442 "-ldap=XXXXXXXXXXX" -pkgid=557

      Wed, 22 Nov 2017 17:57:42 File () is not in cache

      Wed, 22 Nov 2017 17:57:42 The nostatus flag has NOT been set.

      Wed, 22 Nov 2017 17:57:42 Core name 'XXXXX' obtained from the registry

      Wed, 22 Nov 2017 17:57:42 Sending task status, cmd line -coreandip=IEM -taskid=9315 -retcode=229392258 "-ldap=XXXXXXXXX" -pkgid=557

      Wed, 22 Nov 2017 17:59:57 processing of package is complete, result 0 (0x00000000 - code 0)

       

       

      Alas my iVanti knowledge is building and not great, I've browsed but not see anything clear on here.