2 Replies Latest reply on Nov 21, 2017 8:54 PM by Julian Wigman

    Allow Analyst to Submit Article (Knowledge Management)

    Jessamine Rookie

      Hi,

       

      By default, it's only Servicedesk group are those who has a feature to "Create Article" upon closing.

      How can I enable those who are in the Analyst group then have their team leads also be notified?

       

      Thanks,

      Jessamine