6 Replies Latest reply on Jan 13, 2018 2:15 PM by alouhichi2

    Service Manager LDAP settings

    mmartinvegue Apprentice

      I am setting up a LDAP connection on Service Manager 2017.2 and I have having trouble getting all fields to map.


      The defaults work properly as shown below.



      If I try to add manager I am unable to get this to work. I know I need to use ParseDN but still doesn't work.



      Also, not all users have address, state, country, etc in their user account. When I mapped these such as address only some of the users are updated.  It seems like if address is missing then it skips State and Country even if they are populated.