4 Replies Latest reply on Dec 18, 2017 10:05 AM by TEA

    Landesk Managment Console wont open after McAfee install

    Rookie

      A few days ago, I had a brain fart and uninstalled the AV client on our LANDesk server. When the AV client was reinstalled, Landesk started acting wonky and after a reboot, the Managment Suite wont open. You can see it in the task manager for a second before it disappears. Any help would be great.

       

      This is from the consol.exe.log file:

       

      11/30/2017 10:57:45 INFO  32716:1     RollingLog : Current language: ENU

      11/30/2017 10:57:45 INFO  32716:1     RollingLog : Using culture info: en-US

      11/30/2017 10:57:46 INFO  32716:Main Thread RollingLog : Critical Exception: System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: ' ', hexadecimal value 0x01, is an invalid character. Line 2, position 43.

         at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

         at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, StringBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)

         at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32& charCount, EntityType& entityType)

         at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)

         at System.Xml.XmlTextReaderImpl.ParseText()

         at System.Xml.XmlTextReaderImpl.ParseElementContent()

         at System.Xml.XmlReader.ReadElementString()

         at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadSoapException(XmlReader reader)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         --- End of inner exception stack trace ---

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

         at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args) Stack Trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

         at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args)

      11/30/2017 11:04:48 INFO  28824:1     RollingLog : Current language: ENU

      11/30/2017 11:04:48 INFO  28824:1     RollingLog : Using culture info: en-US

      11/30/2017 11:04:48 INFO  28824:Main Thread RollingLog : Critical Exception: System.InvalidOperationException: Response is not well-formed XML. ---> System.Xml.XmlException: ' ', hexadecimal value 0x01, is an invalid character. Line 2, position 43.

         at System.Xml.XmlTextReaderImpl.Throw(String res, String[] args)

         at System.Xml.XmlTextReaderImpl.ParseNumericCharRefInline(Int32 startPos, Boolean expand, StringBuilder internalSubsetBuilder, Int32& charCount, EntityType& entityType)

         at System.Xml.XmlTextReaderImpl.ParseCharRefInline(Int32 startPos, Int32& charCount, EntityType& entityType)

         at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)

         at System.Xml.XmlTextReaderImpl.ParseText()

         at System.Xml.XmlTextReaderImpl.ParseElementContent()

         at System.Xml.XmlReader.ReadElementString()

         at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadSoapException(XmlReader reader)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         --- End of inner exception stack trace ---

         at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

         at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args) Stack Trace:    at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

         at LANDesk.ManagementSuite.Data.CoreSettings.CoreSettings.GetSingleSignOnSetting()

         at LANDesk.ManagementSuite.Data.WebServiceHelper.GetSingleSignOnSettings(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm. ‡ (String  , String  ‡ )

         at LANDesk.ManagementSuite.WinConsole.Console.LoginForm..ctor(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName, String user, String password)

         at LANDesk.ManagementSuite.WinConsole.FormMain.Login(String coreName)

         at LANDesk.ManagementSuite.WinConsole.Console.Console.Main(String[] args)