We have the same issue. We have three collections. All IT, Team Only and Public. When you go to the self service portal is will show all three collections. If you open one and then open another it caches the data from the first one. It also does not show the article on the non Public articles, it is more of a summary.
This sounds exactly the same as what I see.
It's not the highest priority at the moment, but frustrating.
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The visibility for knowledge articles is usually setup in the object permissions for the role. What are your FRS_Knowledge permissions for the selfservice role?
Administrator > Configure Application
Under configure > Users and permissions > Roles and Permissions
Click on SelfService
Click on Object Permissions
Click on Edit under Access
The permissions need to ensure that only the collection is equal to customer knowledge
Brilliant, setting the default search for self service role users to only see Customer Knowledge documents has fixed the issue.
Libby, The permissions were set correctly for the FRS_Knowledge Object, it's just that the search still showed up all items instead of just the Customer Knowledge collection. When the user clicked on a non-customer knowledge item, they got the 'blank' window. It seems there are two parts to it, the search, and the actual display.