2 Replies Latest reply on Dec 6, 2017 3:34 AM by AlasdairRobertson

    Risk - Change Risk survey question

    DonnaC Apprentice

      Asking some question about the Risk Survey:

      - Can you have more than one risk survey?   One for higher level changes and other.

       

      However having thought about this, I wondered if it can work like a decision tree.

      1. Is this change Prod?
      2. Is an outage expected?  --- if both no then no more questions

      Else continue

       

      So this would mean for low impact changes you answer 2 questions and for high impact

      you might answer 10.  This is to give a more mature view of risk. 

       

      Risk Surveys do not seem particularly flexible in this way but I thought I'd ask if there are ways

      to make them work in different ways.

       

      thanks

      Donna

        • 1. Re: Risk - Change Risk survey question
          DTurner Apprentice

          Hi Donna,

           

          I would have to agree with your assessment that the Risk Surveys are not flexible enough to achieve this. The plugins tend to be pretty rigid in their functionality.

           

          In theory, it might be possible to mess with the Risk objects to achieve functionality which is somewhat close to what you expect but this wouldn't be advised, supported or easy to achieve. Not to mention the functionality itself would not be intuitive.

           

          Unfortunately, without some form of custom development, I don't think you will be able to achieve what your are looking for.

          • 2. Re: Risk - Change Risk survey question
            AlasdairRobertson ITSMMVPGroup

            Simple answer is no, you can only have one risk questionnaire.

             

            You could build out a new form with lots of questions and then use visibility and business rules to manage the flow and a calculation rule to work out the risk metrics.  I expect this o be painful to configure or update in future but possible.

             

            If you want to have something more flexible developed then please log it on the Ideas portal: https://ivantiitsm.uservoice.com/forums/904372-service-manager