2 Replies Latest reply on Dec 7, 2017 9:43 AM by [email protected]

    Creating a link in service request notifications to the actual request

    ggarcia@marchofdimes.org Apprentice

      We've noticed that the OOTB notifications dealing with service requests that go to analysts don't include links to the actual requests.

      Has anyone figured out what that email template URL might look like?

       

      For a customer to open a service request it looks something like this:

      Login.aspx?scope="SelfService&role=SelfService&CommandId=OpenMyItem&ItemType=ServiceReq&ItemId=$(RecId)"

       

      For an analyst to open an incident looks something like this:

      Login.aspx?Scope=ObjectWorkspace&CommandId=Search&ObjectType=Incident%23&CommandData=RecId,%3D,0,$(RecId),string,AND|#">