Hey ServiceDesk Pals,
What have you found in your environment that has worked best for you when updating Users and Analyst when an incident has been created?
In our environment, one of the ways we accomplish this is by creating another Email Address field in the profile:
Within the second address filed, we ask our analysts for their phone numbers and carriers to create an email to text notification. For Example: ##########@tmomail.net if they had a Tmobile Carrier.. From my founding I don't believe this is the most ideal approach there is not a day that goes by when a user says that they are not getting their text notifications. even though ServiceDesk shows that in the Outbound Query it shows as successfully.
There has to be a better way, I did notice that there is a ServiceDesk or Ivanit Workspaces app. If I enabled this would the app allow push notifications for these users? Has anyone tried?
Just looking for advise. Thanks in advance!