1 Reply Latest reply on Dec 12, 2017 8:41 AM by dcogny

    Service Manager - privacy on a field in a Service Request notification

    ClaytonHC Rookie

      I have created a Employee Separation Service Request that is entered by HR and creates various tasks to disable accounts etc... This SR also has some notification emails that go to the c-suite to let them know that the employee is leaving. In the Service Request Form I have created a field that HR checks for (In-Voluntary or Voluntary) separation. The HR person that I have been working with wants the email to go to the C-Suite managers, but does not want people that have access to tickets be able to view the Voluntary/In-Voluntary emails. Long story, can you have that field be hidden from others so you can't see it. Or is there another way to handle this Off-Boarding or Employee separation request from HR.