4 Replies Latest reply on Feb 20, 2018 3:27 AM by Martin.Nabbs

    How can I present self-service to different client groups without revealing underlying identity?

    mbath61 Apprentice

      We support several types of customers who use our various services through specific sites and domains. i.e. lawyers at xlawyer.com and citizens with tickets at xtraffic.com

      Many of those support tickets are created by emails from web forms on the sites. With HSM, they will now be able to follow a link to self-service and check on the status of their tickets.


      We want to implement HSM in such a way that when a lawyer checks on their ticket they see nothing that shows we are not just xlawyer.com.

      Ideally it would present with the same domain in the URL as the website they were using.