4 Replies Latest reply on Feb 20, 2018 3:30 AM by Martin.Nabbs

    Service Manager configuration - loading application database extremely slow

    CParke Rookie

      We're deploying Ivanti Service Manager 2017.2 on-prem and experiencing a strange issue when creating and loading the application database. We had gone through the install previously, but had to blow it away and re-installed SQL 2014 on our DB servers as well and this didn't happen the first time. In the Service Manager Application screen, after clicking the "Load Application Database" button, the progress during the "Executing 11.SystemData.sql" phase is moving extremely slowly, like it looks like it's going to take at least 24 hours to complete. The first time we went through this process it took about an hour beginning to end. Server resources are not an issue, and nothing on the servers has changed other than an uninstall and re-install of the Service Manager application on the application servers and SQL on the DB servers. We have an enterprise deployment with a UI server, processing server and separate DB server for production, and the same for stage/UAT.

       

      Thanks in advance.