1 Reply Latest reply on Dec 12, 2017 7:06 AM by Julian Wigman

    Attributes missing from web desk but showing in console

    andrew.strakis Apprentice
    andrew.strakis Dec 12, 2017 6:07 AM

      Current version of Service Desk 2016.4 (Upgraded from 7.7.3).

       

      This has happened a few times to me now and I want to see if anyone has found a fix for this, instead of having to build a new window from scratch.

       

      Issue:

      Seems to be affecting old windows created before an upgrade to the Service Desk. When matching any change to an attribute on a window it then never displays in Web Desk. It will however still be available on a console window.

       

      Attempts to fix (an IISRESET has been preformed after each of these attempts):

      • Removed attribute > Saved > Readded > Saved > Still missing.
      • Moved attribute out of a group box > Still missing.
      • Set to 'False' for Show on window > Saved > Set back to 'True' > Still missing.
      • Delete Web Access Window > Create for Web Desk > Still missing. (Only available if the Window isn't part of a Window Rule I believe).

       

      Work around:

      Rebuild the entire window from stratch is the only work around I've found so far

       

      Question:

      Does anyone have a fix for this instead of rebuilding the Window?