Current version of Service Desk 2016.4 (Upgraded from 7.7.3).
This has happened a few times to me now and I want to see if anyone has found a fix for this, instead of having to build a new window from scratch.
Seems to be affecting old windows created before an upgrade to the Service Desk. When matching any change to an attribute on a window it then never displays in Web Desk. It will however still be available on a console window.
Attempts to fix (an IISRESET has been preformed after each of these attempts):
- Removed attribute > Saved > Readded > Saved > Still missing.
- Moved attribute out of a group box > Still missing.
- Set to 'False' for Show on window > Saved > Set back to 'True' > Still missing.
- Delete Web Access Window > Create for Web Desk > Still missing. (Only available if the Window isn't part of a Window Rule I believe).
Rebuild the entire window from stratch is the only work around I've found so far
Does anyone have a fix for this instead of rebuilding the Window?