1 Reply Latest reply on Dec 14, 2017 6:51 AM by Klaus Salger

    Client is always rebooting

    andreas.sauerwein Rookie
    andreas.sauerwein Dec 13, 2017 12:32 AM

      HI,

      A newly installed Client reboots every 2 to 5 Minutes without asking to reboot:

      I feel like it has something to do with the discovery service.
      Please advise.

       

      The NIAI32_3.LOG says:

      08:06:03.998 1  xniInventory: Install Discovery client components

      08:06:03.999 2  SI: Determining current Management Point by MgntComponent 'Discovery' ...

      08:06:03.999 1   RegValue 'ProgramFilesDir' resolved as 'C:\Program Files (x86)'

      08:06:04.000 1   RegValue 'ProgramFilesDir' resolved as 'C:\Program Files (x86)'

      08:06:04.000 0  SI: 'Discovery' is an installed MgntComponent on 'Management Point (w16esfr1).Erne' [66156]

      08:06:04.000 2  SI: Current Management Point with 'Discovery': Management Point (w16esfr1).Erne [66156]

      08:06:04.000 2  SI: Determining current Management Point by MgntComponent 'Discovery' ...

      08:06:04.001 1   RegValue 'ProgramFilesDir' resolved as 'C:\Program Files (x86)'

      08:06:04.001 1   RegValue 'ProgramFilesDir' resolved as 'C:\Program Files (x86)'

      08:06:04.001 0  SI: 'Discovery' is an installed MgntComponent on 'Management Point (w16esfr1).Erne' [66156]

      08:06:04.001 2  SI: Current Management Point with 'Discovery': Management Point (w16esfr1).Erne [66156]

      08:06:04.002 2  SI: Restart flags are set. Management application 'Discovery' will not be installed before reboot.

      08:06:04.002 E  Warning (Module:xniInventory, Severity:0x03): Couldn't install at least one servicet!

      .

      .

      .

      08:06:04.106 0  Closing status window...

      08:06:04.109 0  Status window closed

      08:06:04.109 2  Flushing registry changes to disk..

      08:06:04.267 2  Finished.

      08:06:04.267 2  Handling SessionTermination

      08:06:04.267 0   SessionTerminationFlags: REBOOT|END_INSTALLER_SESSION|ASK_USER_BEFORE_REBOOT

      08:06:04.286 1   Ask user before exit

      08:06:04.286 1    Not asking user: OS installation in progress

      08:06:04.286 2   Exit the system

      08:06:04.286 0    ExitFlags: Reboot

      08:06:04.287 2     Initiating system shutdown...

      08:06:04.287 2     Shutdown/Logoff will be delayed until it is safe to do so

        • 1. Re: Client is always rebooting
          Klaus Salger Expert
          Klaus Salger Dec 14, 2017 6:51 AM (in response to andreas.sauerwein)

          Andreas,

           

          The client is still in OS Install Mode so it won't ask before reboots.

          The problem is not related to Discovery - the Discovery client will be installed if there are no pending reboots which is not the case here.

           

          You need to analyze the installer logs to find out what's going on.

          I guess one of the packages is still pending, can't install successfully and will always trigger a reboot after each try.

           

          Cheers

            Klaus

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