5 Replies Latest reply on Mar 1, 2018 11:16 AM by Julian Wigman

    Integration main ticket is not updated when task ticket at end status

    Rookie

      Hi All,

       

      I am facing an issue and need help to solve it.

       

      My issue:

      I'm working on Change and Release modules that is build under the same object designer (Change Management) but with different process flow.

      This two modules are integrated. Release ticket only can be create from Change ticket.

      Inside Release process flow, there is also task process flow name Task Release that use to cater for approval task.

       

      The problem is when user (approver) perform reject the Task Release ticket with end status, system will auto update main Release ticket to end status too.

      And it should update Change ticket as well to other status, but right now it not auto update the Change ticket.

       

      Part of process flow in Change module:

       

      Thank you.