1 Reply Latest reply on Dec 20, 2017 2:53 PM by Jonathan.Schmidt

    How do I assign Get Approval workflow block to a team

    ronpf Rookie

      When editing a workflow for a Service Request, how do a send the "Get Approval" block type to a team?

      It's very simple to do for a "Task" with the Team drop down list...

        • 1. Re: How do I assign Get Approval workflow block to a team
          Jonathan.Schmidt SupportEmployee

          Team is not currently an option for approvals.  If you'd like to see this in a future revision of the product you are welcome to log a feature request (or see if someone else has logged one and up-vote it) on the uservoice portal.  Here's further details on that process:

           

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          The functionality that you are looking for is not currently available in the product.  Our product management teams are always looking for new ideas to help us improve our products and we know the best ideas come from customers that use our products every day.

           

          We would therefore encourage that you consider submitting a suggestion in our Feature Request portal via the Ivanti Community Ideas homepage

           

          You can submit ideas and show support for ideas that other customers have submitted by voting for them. The more votes an idea receives, the more visibility it receives with our Product Management team. The Product Management team will evaluate all ideas that reach a voted point threshold. When there is an update on the status, an Ivanti product manager will reply to the idea or update the status so that all interested parties are notified. It is therefore key that you as a customer raise new or vote on exiting ideas to be kept looped in with future progress.

           

          When you create an idea, please describe both the problem or pain you're experiencing as well as your suggested solution to that problem. It can also be useful to describe specifically how you would use the new feature if it were built, as well as how you are dealing with the problem today. The better your explanation and logic, the better your chances of attracting positive votes from other users and ensuring a response from Product Management.

          Thanks in advance for your feedback.

          Kind regards,

           

          If you have any other comments or questions please do not hesitate to contact me.

           

          Ivanti Community Ideas Homepage: https://community.ivanti.com/community/enhancementrequests