1 Reply Latest reply on Dec 20, 2017 3:12 PM by Jonathan.Schmidt

    Email listener add items to one field


      I would like to set up an email listener that will take information from an online form and insert it into an Incident. The problem is I don't know if I can take several fields from the email and put them in a single field.


      In the Incident Details tab I would like a Summary and other normal details that I can insert with a template but I would like other fields to be inserted into the Description text field. So it would look something like this: