5 Replies Latest reply on Dec 26, 2017 1:13 AM by Motaz

    How to Create Different Call/Ticket Buckets Restricted by Role

    hothotheat Apprentice

      Hi,

       

      Does anyone know how to create different 'buckets' of ticket so one is isolated to one role and vice versa.  We are integrating the HR dept and would like them only to be able to see the service requests that they enter and not the service desks incidents/requests. The service desk would also not be able to see there tickets

       

      I can figure out how to publish the service request to HR and only make it available to them via Org unit but do not know how to separate the tickets.  I have tried just about everything I can think of and cant get it to work out

       

      Any ideas would be appreciated

       

      Thanks