6 Replies Latest reply on Jul 30, 2018 12:16 PM by MoBattah

    Problem wiht Web API "AccessDenied"

    leonid1812 Rookie

      Hello Community,


      I have a problem to connect to Ivanti Web API. Ivanti API returned  "Unhandled system exception: System.Web.Services.Protocols.SoapException: AccessDenied"


      1. I have a user (my-user) in my tenantId and I can successfully connect and login to Ivanti Web page. I have no any problems there. I can manually create incidents.

      2. But when I try to connect to Ivanti system with Ivanti Web API service, I get the error message: "Unhandled system exception: System.Web.Services.Protocols.SoapException: AccessDenied"




      * I used soupUI tool and sent the following SAOP message to Connect to Ivanti Web API

      <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:saas="SaaS.Services">
















      * Ivanti Web API returned error:

      <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">




               <faultstring>Unhandled system exception: System.Web.Services.Protocols.SoapException: AccessDenied</faultstring>







      Could you please help me with this error? Is it problem with my user permissions? What else?