Hi all ,
I dont have a specific problem , but i'd like to understand some concepts a little better.
What is a framework for? I was previously under the impression that the framework was "the engine" - the core program that ran the whole show.
I've discovered though that I can turn off the framework on one of our test instances ,and webaccess still works.
Obviously you cant load console as that needs a framework to connect to.
Its as if Bridge / web / frame & console are just different ways of accessing the system - not the system itself
Also our Live instance (that i've just inherited from previous admin) has 4 frameworks across 2 servers - is that normal?
The only reason i can think of to have more than one is if you need 2 BridgeITs with different logon policys
Is the actual "Servicedesk" comprised of the services that are running?
ServiceDesk Background Service
ServiceDesk CI Linking Service
ServiceDesk Configuration Manager
If logfiles go under programdata\landesk\servicedesk\<framework name>\logfiles\ - where do they go when you have 4 frameworks?
If anyone could help me get the , er , topology of the Servicedesk system straight that'd be much appreciated.