I Need a Hyperlink to open a specific CI Workspace for CI Type "SoftwareProduct".
I read the Admin help and as far as I know it should work this way (incident for example):
If I open this Hyperlink, Incident Workspace won't open. If I replace "Incident" and take my CI#SoftwareProduct:
I guess I have 2 Problems. First: Incident Hyperlink does not work and I dont know why. After reading the admin help this should work.
Second: If Incident Hyperlink works, what do I have to take for my specific CIType? I have a specific Layout for this CI Type and want to upen it via Hyperlink.