Currently, surveys are configured to on a trigger action which sends out a survey when Incidents are closed or service requests are fulfilled.
I'm trying to see if I can have another alert/email sent to the Manager of the team that serviced the incident/request based on the result of the last survey question.
ex. Last question on survey could be "Would you like a manager to contact you regarding this incident/service request? Yes/No [Radio Button]
Also, is there any way to add a free form text box to add comments to each individual question which has already been configured as Radio Button.
- I already tried the "Last answer contains text box" checkbox but that only adds a small box to the last answer. Id like a paragraph text box underneath each question to explained responses.
Is this possible? I read somewhere the surveys are not service managed objects or something of the sort so functionality is limited.
Also if anybody knows of any work around that would be much appreciated!
Running HEAT version. 2015.2.1001.13310