Good morning to all, and happy new year.
I was wondering if anyone has seen anything like this before, and know if there is a fix, preferrably without recreating the request offering from scratch. The issue is that the parameters shown in the final confirmation and service desk analyst views do not match what is actually entered by the user.
The basic design is that there is a text box which asks for the number of installs required. For up to 15 installs, there are separate Install X sections for each install, prompting for a user and computer.
If there are over 15, a different text area is shown which just asks for a bit of free text to get these details.
This is what the user sees when filling in the form:
This works properly. The required fields are shown, and nothing else.
When the user reviews the request.
This is fine.. The entered information matches what is seen in the review screen.
When the user clicks submit, this is the review screen.
And from the service desk analyst view:
What is happening is that the "Install X" details are not shown. (Funnily enough, if the required installs is 1, then everything works perfectly)
Would anyone have any ideas?
Based on some other behaviour, I THINK that there is something odd happening where the request offering has not refreshed somewhere, as the "Install X" section is a new addition to the offering.