1 Reply Latest reply on Jan 30, 2018 10:11 AM by scott.phillips

    Talk with Agent button for self-service mobile UI

    libby.White Apprentice

      In the role configuration in the admin manual - you can turn on the Talk with Agent button - it says this is for self-service - can this be used for self-service mobile? 

      If so are there any details on how this button is configured for usage.  eg if the button is selected by the user in self-service who does the alert show to - can we configure for selected service desk analysts only?


      Working with Roles


      Is there any way to setup a "chat" in self-service mobile UI that can user can talk to a service desk analyst?