you might want to list:
- What version of LDMS / EPM you're on (and it's service pack level). That usually helps.
- Might be relevant knowing which particular model of hardware we're talking (some are more prone to being difficult than others).
- When you say "hit and miss" - are we talking about "the same specific DEVICE sometimes works / sometimes doesn't work", or are we talking "the same MODEL sometimes works / doesn't work - but individual devices do consistently fail/succeed all the time"?
The latter is an important distinction, as even though you may have 100 "Model XYZ" devices from one vendor, they may be in fact QUITE different (one of the beefs I've had with the OEM's for a long time). From using different NIC's to using QUITE disparate sillicone elsewhere, just because you have two identical model bages doesn't mean they're that identical on the inside.
So - for USB 3 to be detected / detectable requires a reboot after you install the initial chipset driver. Just one of those things about it ... it won't be detected on the first pass. The webinar was mainly on "how to cope successfully" with USB 3.
You can search all Momentum webinars we hosted (here's one with a pre-search on "Provisioning"):
... there's this Troubleshooting webinar which might be the one you speak of:
Does that help?