5 Replies Latest reply on Jan 16, 2018 3:09 PM by Julian Wigman

    with API windows copy rule don't work

    chbenoit Apprentice

      Hi, we would like use API to generate ticket from another tools, but the copy rule are not applied when we create ticket by API.

      We encounter the issue for a list attribut Incident\_VIP (Yes/No) populate by copy rule with Process\RaiseUser\_VIP (Yes/No)

      Is there a way/workaround to get same result taht with Copy Rules ?