We are looking to enable our listener for our Help Desk email address. We have several mailbox rules set up to move emails to folders and delete emails that are spam. We want to know if any of the community members know if Exchange will process these rules before Heat creates incidents out of the mail. Currently we have an analyst triage the email then send it to our temporary listener address in Heat SM 2017.2. Then they change the requester to the actual customer once the incident has been created. This adds additional steps and email!
Interested in how other customers handle the listener.