2 Replies Latest reply on Jan 17, 2018 2:34 AM by libby.White

    How to setup the self service mobile UI search to show Knowledge articles in results

    libby.White Apprentice

      The Search in Self Service Mobile UI search only searches for FAQ types not knowledge base articles.

      How to set this up to search knowledge base articles?


      The admin help > Customizing the Self Service Mobile User Interface, states the search tab will list both FAQs and knowledge base.


      Our system is not displaying the knowledge articles in the search.