I am beginner with IVANTI Service Desk (Catalog of service).
A user made (generic request) with manager validation.
We try to connect as Analyst an approuve the request before manager, we did not succeed.
We have only try to edit/close the element edited of the request without any modification in fact.
But few clics after, we get this error message which make this request impossible to managed.
It seems to be a problem in the request process design, but I don't know how/what to do.