1 Reply Latest reply on Jan 30, 2018 11:34 AM by Jonathan.Schmidt

    We want to make the Incident customer on an email listener created incident from a forwarded email be the original sender of the email.  Has anyone done this?

    kcmpk Rookie

      We are trying to develop an email listener / workflow combination that will take a forwarded email and create or update an incident with the original sender as the customer.  Has anyone done this?