As a Service Desk Analyst/Manager role, there is no action/ability to open the Attachment displayed in the Parameters tab when the Service Request is submitted by a Self Service User.
Submitting the same Service Request through the Analyst console with the same Attachment displays the icon for the attachment and it can be opened as expected.
What am I missing? Permissions?
I see there is an Attachments tab in the ticket, but it is not populated. Can the attachment be moved over there through a workflow?