I'm working on a request offering for hardware moves. Some hardware moves are temporary, so I'd like to create one task for the initial move and a second task on the date specified in the request. I have an If block for the temporary moves, but I can't figure out how to delay creation of the task to the specified future date. I thought a Wait block with a timeout of the future date would do the trick, but I was mistaken. I don't have a lot of experience with Wait blocks.
Is this for HEAT Classic or is this for Ivanti Service Management?
Hi Greg! You're right, it's for Ivanti Service Management. I guess I didn't look hard enough for the correct section to post because I wasn't finding it at the time.
No worries. I'll move it to the discussion for Ivanti Service Management.
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I'm assuming you have a date/ time field on the request that you are using to trigger the task to be created? I think this may be able to accomplish what you are trying.
I created a date field on the request called "WaitClock". In this field, I specify a date / time, once the time has passed a task is created.
That's what I was trying to do. It was the relationship that I was missing. Thank you!
You will want to be careful when using workflow blocks like this.
The reason is due to how long the workflows may remain in a running state. If you have a large number of workflows that are all on a wait block, you may start to see an impact on the workflow service as it has to iterate over each waiting item on each scan to see if it should be progressed.