4 Replies Latest reply on Apr 2, 2018 2:45 PM by AlasdairRobertson

    Approve/deny request using mail response

    alouhichi2 Apprentice

      Hi all,

       

      Managers are requesting ability to give their approval for a request by answering an email and not to connect to ISM portal

       

      the need is to set 2 buttons on the mail send for approval one to approve and the second to deny.

      Behind theses buttons is it possible to call an URL that update the specific request without opening ISM Portal ?

       

      What is the OOTB behavior that allow Manager to approve/ deny by responding an email ?

       

      If anyone has done this before or could point me in a direction, that would be helpful.

       

      Thanks

       

      Anoir