1 Reply Latest reply on Jan 30, 2018 9:37 AM by Jonathan.Schmidt

    Update Notification to Owner of Task

    JMcCri Rookie

      Hi,

       

      I would like to know how to have the owner of a service request be notified when the customers makes an update to their request.

      Thanks

      Jen

        • 1. Re: Update Notification to Owner of Task
          Jonathan.Schmidt SupportEmployee

          You should be able to do this with a triggered business rule on ServiceReq.  You can set the trigger "On Link" and then choose the relationship to Journal.Email.  From there go ahead and build the Send Email action you need to send out.

           

          Feel free to reply with any further details here if you are still having trouble and we'll see if we can hash them out.