2 Replies Latest reply on Jan 25, 2018 1:04 PM by Pitmac1

    Decisons in Process Designer

    Pitmac1 Apprentice

      Hey ServiceDesk Pals,

       

      How would you go about creating a decision to determine if a particular CI was selected? For Example, I'm trying to determine once an incident has been saved with the CI of "No Label" that a request will be created to label the device, If false then continue with the Incident process.

      This is what I have so far:

      But when I go to test this decision, it doesn't matter what I put as the CI "No Label" or not, my decision keeps returning false.

       

      Is there something i'm missing?

        • 1. Re: Decisons in Process Designer
          John Haddad Expert

          Hi Pitmac,

           

          What do you mean by (No Label ) , that CI don't have a Title ? or what !

          from your condition i can see you are checking the ID if the content inside is = (No Label)

          so if you want that field you can set the condition to  is Null  ..

          OR

          you can check another thing in the Selected CI for example , the Primary Owner which means that CI still Not Registered.

          you can add something else to check if available or no ! like CI Status .....

           

          Hope this help you

          '

          Thanks

          John.Moha

          • 2. Re: Decisons in Process Designer
            Pitmac1 Apprentice

            Thanks John,

             

            I figured out what I did. I was looking at the ID attribute in the decision and my CI for No Label had a null value for this field. Rookie mistake.