2 Replies Latest reply on Jan 25, 2018 2:38 PM by dunnsu

    Query Design for Attribute in a Collection

    dunnsu Apprentice

      Hello -


      I'm trying to pull information from a collection into a query and I'm not getting the results I need.  We have a status called "With Third Party" for our incidents.  I need a query that shows me which 3rd party we're waiting on.  When i try to pull the attribute into the query it won't allow it.  It puts it at the bottom of the screen and I can't get those results to display.  How can I get this to be a filed I can report on?


      We're on Service Desk 2016.0


      Some screen shots...

      Attribute tree for this collection:

      Where it puts it in my query: