5 Replies Latest reply on Mar 13, 2018 4:14 AM by JoshReeve

    Sending attachments via Reminder action (Multi-Attachments)...

    CHINKS Apprentice

      I have seen described in Article 39901

      an ability to send Attachments in an email from Service Desk.

       

      So my process in inactive

       

      They method described - used Value Types from one multi-attachments attribute (Object A) and using process "Add Reminder" (automatic action) into a multi-attachments (Object B) Incident.Reminder object.

      If I attempt to use a value type on the multi-attachment attribute in Incident.Reminder (Automatic Action)... no context menu allows me to choose a value type. It cannot be amended?!??!

       

       

      Is there a step I'm missing? a setting I need to change - that allows interaction at Process design level?