1 2 Previous Next 18 Replies Latest reply on Dec 28, 2015 1:54 PM by jpfankuch

    How to stop GM from scrolling through records when using mouse wheel?

    neocrm Apprentice

      GMPE 2015
      Is it possible to stop Goldmine from scrolling through contact records when using the mouse wheel? Most of the time I want to use the mouse wheel to scroll down the screen but instead, Goldmine keeps scrolling through records.

      Thanks in advance for any suggestions

        • 1. Re: How to stop GM from scrolling through records when using mouse wheel?
          John Neighbors SSMMVPGroup

          The behavior of your mouse wheel in GoldMine SHOULD be very precise to WHERE your mouse pointer is located whenever you scroll the wheel.

           

          I just tested on my system and witnessed the following behavior:

           

          If my mouse pointer is in the top/main area of a Contact Record, then it scrolls through records (just as you mentioned).

           

          If I'm on the History tab, and my mouse pointer is down in the rows of history records, then it scrolls through the history records.

           

          If I'm on the History tab, with a specific history record highlighted, and my mouse pointer is over in the preview pane to the right, then it scrolls through whatever is being previewed.

           

          In other areas, like the Navigation Pane to the right, the mouse wheel has no impact.

           

          Hope this feedback helps.

          2 of 2 people found this helpful
          • 2. Re: How to stop GM from scrolling through records when using mouse wheel?
            neocrm Apprentice

            Thanks John, I was hoping there is an option to disable that function.

            • 3. Re: How to stop GM from scrolling through records when using mouse wheel?
              jpfankuch Rookie

              I have found that even if you move the mouse off of GM entirely and onto another application open in another window, scrolling the mouse scrolls you through the GM records.  It would be helpful if GM would disable that once the mouse pointer isn't over the GM application window.

              • 4. Re: How to stop GM from scrolling through records when using mouse wheel?
                John Neighbors SSMMVPGroup

                John Pfankuch,

                 

                I just tested and DO NOT experience this behavior, at all.  I'm curious if it's something within your specific environment?!?!?

                 

                What version of GoldMine (I'm on 2015.2.0.159, just for reference)?

                 

                Also, when you say "even if you move the mouse off of GM entirely and onto another application", are you clicking on that "other application" to change the focus to it?  If so, then clearly GoldMine has no control when it is not in focus.

                 

                Either way, in my testing, even with GoldMine still the "focus", I do NOT get the scrolling behavior you describe when my mouse is NOT hovering over GoldMine components.

                 

                Just thought I'd acknowledge your experience is clearly not the same for everybody.  Hope this feedback helps.

                • 5. Re: How to stop GM from scrolling through records when using mouse wheel?
                  John Neighbors SSMMVPGroup

                  Neo CRM,

                   

                  Understood.

                   

                  In my experience, this type of "control over mouse behavior" is more a function of the mouse and any brand-specific software that came with the mouse that may allow you to enable/disable certain functionality based on the application being used.  I'm not familiar with seeing many software applications that offer specific mouse behavior controls indigenous to their own software.  At a minimum, GoldMine itself does not (to answer your original question specifically).

                   

                  Again, hope this feedback helps.

                  • 6. Re: How to stop GM from scrolling through records when using mouse wheel?
                    jpfankuch Rookie

                    This scrolling of GM records won't happen after I mouse-click in another application.  It only happens if I was in the GM application and then slide the mouse to another application in another monitor. 

                     

                    Within the GM application I have multiple windows open.  If I was in the Contact window and slide over to the Knowledge Base window, any scrolling will scroll through the records in the contact window.  If I was working in the Knowledge Base window and slide over to the Contact window then any scrolling moves text in the Knowledge Base window.  It is as if the software realizes the mouse has moved.

                     

                    I can see where it might have something to do with the particular mouse hardware/software but I don't see this happen in any other application. For example, in Outlook I can scroll through the emails in my Inbox but as soon as I slide the mouse over the window for the email I have open, it scrolls through that email instead of continuing to scroll through the list of emails in the Inbox.

                    • 8. Re: How to stop GM from scrolling through records when using mouse wheel?
                      John Neighbors SSMMVPGroup

                      Just to be clear...

                       

                      The behavior you describe you experience in Outlook is exactly the behavior I experience in GoldMine (per my posting in this thread that was flagged as the "Correct Answer").

                       

                      I simply could not explain why you are experiencing otherwise?!?!? :-(

                      • 9. Re: How to stop GM from scrolling through records when using mouse wheel?
                        Rookie

                        I have found the mouse scrolling in GoldMine to be inconsistent as John Pfankuch pointed out.  I am using version 2015.2.0.159.

                         

                        If my mouse pointer is in the top/main area of a Contact Record, then it scrolls through records, as expected.

                         

                        On the History tab, sometimes it works but usually I have to click a History record before it will start scrolling.

                         

                        If I click a specific history record, move my mouse pointer over the Preview pane and start scrolling, it starts scrolling records.  This is very frustrating.  If I click in the Preview pane it will then scroll it.

                         

                        If GoldMine has the focus and I put the mouse pointer over another program's window, it still scrolls records in GoldMine.  It also scrolls the records when I have my mouse pointer over the Navigation Pane.

                        • 10. Re: How to stop GM from scrolling through records when using mouse wheel?
                          jpfankuch Rookie

                          I don't know how to describe this technically but each window in GM has its own header bar and once you click in that window the header bar turns blue.  It stays blue even after you move your mouse out of that window.  As long as the header bar in that window is blue then any scrolling with the mouse will affect that window, whether you move the mouse over to another GM window or completely out of GM into another program.  I don't know of another program with multiple windows where each window has its own header bar.  Outlook has multiple windows but they don't each have their own header bar.

                           

                          My fear is that this has to do with how GM was coded and the odds of it being fixed are slim.  I hope I am wrong.

                          • 11. Re: How to stop GM from scrolling through records when using mouse wheel?
                            DHunt Specialist

                            As I understand this, the behavior that you are witnessing is exactly how GoldMine was designed to function.

                             

                            You cannot Scroll in a Window that is not Active.  As far as I know this is as it always has been.

                            • 12. Re: How to stop GM from scrolling through records when using mouse wheel?
                              jpfankuch Rookie

                              That's too bad because it makes things difficult.  Again, I'm not an IT expert, but GM is the only program I work with where you can move the mouse from the contact window to another GM window or even another application and move the scroll wheel only to have it scroll the GM contact list.  Why doesn't GM track the mouse well enough to stop scrolling the contact window once the mouse isn't over it?

                              • 13. Re: How to stop GM from scrolling through records when using mouse wheel?
                                John Neighbors SSMMVPGroup

                                Just to be clear: 

                                 

                                My experience is as stated in the response I provided on Dec 10th, and continues to be that experience...just verified it all today as well.

                                 

                                I mention this simply to acknowledge my experience is QUITE DIFFERENT than both John P and Gary P describe.

                                 

                                While preferred behavior could be considered highly subjective, I would THINK what I'm experiencing might be preferred and/or the intended design (that is, essentially, scrolling works in a very predictable, logical manner AND I have not had to do any extra clicking to make any sub-windows/areas active etc.).

                                 

                                I'm at a loss as to why John P and Gary P are experiencing what they are, but do know what I continue to experience is rather logical, ideal and "smooth" (for lack of a better term).

                                 

                                Just sharing, for what it's worth.

                                • 14. Re: How to stop GM from scrolling through records when using mouse wheel?
                                  DHunt Specialist

                                  I'm going to renege on my statement.  In testing 2015.2.0.159, I have found that whichever Window one Hoovers over is the Window that Scrolls regardless of the Active Window.

                                   

                                  Sorry if I mislead you.

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