1 Reply Latest reply on Dec 10, 2015 7:24 AM by MRitte

    Relationship Tree not always updating

    MRitte Apprentice

      I have seen this from time to time but never really tried to figure it out before.  But a customer just asked me about this.

       

      They have several contacts where the phone number and or email address are not being updated on their Relationship Tree entry.  I checked their record and they have a Phone1 and email address.  Everything looks normal.  I tried typing in the phone number again and it still did not update.

       

      So does anyone know why the Relationship tree entry does not get updated?