I have seen this from time to time but never really tried to figure it out before. But a customer just asked me about this.
They have several contacts where the phone number and or email address are not being updated on their Relationship Tree entry. I checked their record and they have a Phone1 and email address. Everything looks normal. I tried typing in the phone number again and it still did not update.
So does anyone know why the Relationship tree entry does not get updated?