5 of 5 people found this helpful
the behavior is usually caused by a duplicate system record in the CONTSUPP table and you should verify with the following query
SELECT * FROM CONTSUPP WHERE ACCOUNTNO = '90CF-SYSTEM-REC' ORDER BY RECID DESC
There must not exist a duplicate and you need to take care of it after making sure to have a full running backup.
The error message and resolution/suggestion is also documented in the HEAT Software/GoldMine Knowledge base as article # 15713
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Hope this helps and good luck
1 of 1 people found this helpful
Thank you, Michaela. There were three contsupp records with accountno = '90CF-SYSTEM-REC'. Fortunately one contained a Note value. The other two records are deleted and now Contacts open up in GoldMine Web.
THANKS - this(GoldMine Knowledge base article # 15713)worked perfectly. I had two records. Deleted the correct one and all is good now!