For starters, simply rename their <username>.ini file, log back into GM as them (thus getting a new, default <username>.ini file) and then test the symptom. This should help you CONFIRM if it's the <username>.ini file or not. If it's NOT, then you're barking up the wrong tree. If it IS, then you're on the right track.(Don't forget to restore the original <username>.ini, when applicable to support further testing, etc.)
If it's NOT, then it may prove to be something associated with them in the Environment table, at the SQL-level (always the 2nd choice, once the <username>.ini file has been ruled out).
One thing I would look at is the COLUMNS they have selected in the Contact Search Center. Do they have E-mail Address and/or Web Site selected?
Also, if it IS the <username>.ini file, then I would focus on the [GM_SEARCH_CENTER] section. I'd troubleshoot by taking out that section altogether and seeing if that changes things.
Hope this feedback helps.
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I renamed the user.ini and let the system create a new one and sure enough it worked as expected. It is definitely the user.ini file.
Thanks for your suggestion about looking at columns. "Notes" was the culprit!
be sure to right-click in the search results and (de)select the option to 'Sync Contact'.