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I do not know if you have a support agreement with HEAT Software or not so the Knowledge Base may or may not be accessible to you but all the options below are free and you can learn a ton.
Here is the URL to access our Support Portal:
Please bookmark this URL as it is a few layers deep in our main site. The maintenance site provides: manuals, technical documents, Knowledgebase, your incidents with notes from your analyst (great to refer back to), and access to file self-service incidents that are not mission critical.
If you have not seen our redesigned product page; check it out there are tons of great resources there:
Training videos on our product page: http://www.goldmine.com/training/training_videos_basics.html << There are approximately 250 videos here.
Numerous ways to open incidents and even access our new Knowledgebase written by your GoldMine Support Team: http://www.goldmine.com/goldmine-support/
Please also see our YouTube channel Contact GoldMine at:
Our YouTube channel has over 50 excellent videos that explain what GoldMine does, how to use GoldMine, and how to make GoldMine work for your company.
I hope this helps
*** I would like to add that it is best to use a GoldMine Partner for the initial deployment and configuration; this will save you money.
Thanks for your reply.. heatsoftware seems great.. the free videos are fine..but frankly, I am seeking someone who can train me at a lower rate than is typical from professional software companies..
I am seeking someone who uses goldmine at his work during the day but is looking for extra income type of work, after hours or weekends..
I am free almost anytime.. weekends or days or evenings...
I found some one at a good rate.