When creating an email template and using "include files" feature to store, for example, footer information in a separate file, merge fields in the external file are not processed by goldmine when the template is loaded.
When loaded, the field references are not replaced with the field values, but show up as <<contact2->ufieldname>> in the merged email.
I opened a ticket with support, but Katie claims she's never heard of the ability to include external files in email templates. I explained to her where to find this feature in the menu and she promptly closed the ticket. (?!)
Will GM not process merge fields that are placed in an email from an external file?