No error appears. They just simply don't get any messages sent to them.
So when the user clicks on the online name@xyz.com in the email center the process goes out to the Server and comes back with idle even though there are emails on the email Server? Have you tried using someone else's email credentials on that computer or in that person's email settings to see if it is the computer or the settings?
No. This doesn't affect the users online email. This issue is only affecting the Internal GoldMine Email that they use to communicate with one another and link customer accounts to with. He can however use his online email through goldmine to send and receive messages.
Check the user properties of that user and see if they're marked to use internet email or use goldmine e-mail in the area below their password, default ownership, etc.
If you go to this user's properties for their GM ID, the Profile tab, what is set under E-mail Options?
If it's set to the first option, that might explain the issue.
If it's set to the second option, then I would definitely expect it to work.
Just a shot...
