7 Replies Latest reply on May 4, 2017 7:09 AM by JDymon

    Goldmine is not accessible by any user other than undocked users after creating an undocked user.

    williamhall Rookie

      I am in trouble. I created an undocked user without first removing an outdated undocked user. I think this has tied up all of the available licenses and now only undocked users can login to Goldmine. When I attempt to login as master or any other direct user, I get an error stating "the maximum number of licensed users are currently logged into Goldmine". No user with master rights can login and I don't have a good backup to roll back to the previous day. Is there any way possible to edit the license file? What other options are there to get myself out of this mess?