5 Replies Latest reply on Dec 11, 2017 9:39 PM by 3cubed

    Cutting off part of the age when printing

    GSmart Rookie

      We have used Goldmine for 15 years and I have never seen this before

      Goldmine 2016.1.0.179

       

      Only affects one user - when the users prints emails from goldmine it chops off some of the email all the way around. This means the user can't read the subject line at the top and the beginning of all the sentences down the left.

       

      Last week I

      1. Deleted and re-created the Goldmine user profile

      2. Gave the employee a new PC

      3. Installed a new printer with new drivers in the office

       

      Other employees don't have this problem  - nothing changed for the existing employee

       

      the employee has no problems printing from WORD or our finance package.