Can you ask the user to try the following steps instead of pressing the Print button in the toolbar:
- Right mouse click in the body of the email
- Click on Actions when the menu appears
- Choose Print Pages...
I really wish this was the default action for the Print button but alas my request for this change was rejected.
she uses the print pages already ...no difference.
yes it saves the planet from over printing...how this can't be accepted as the default is beyond me.
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What happens if you open the email in a browser (Actions > View in Web Browser) and print it that way?
Yes ..she has just tried that and it is a successful workaround. Bizarre and a few more clicks but she is happy!
cheers for that.