Not sure what the previous version of GM was, but did you uninstall the GM workstation/client files from the local C drive of the workstation? That would include deleting the folders in the user's profile related to the GM Office Plug-in.
If you haven't already, try this on one of the workstations:
You don't have to uninstall the entire GM client/workstation, but we're going to uninstall the Office Add-ins.
Make sure GoldMine, Outlook, Word and Excel are closed.
Go to Program/Features and right-click on GoldMine and select Change.
Start going through the wizard. Select "Modify" when prompted to choose Modify, Repair or Uninstall.
Deselect the GoldMine Plus folder so you'll have a red X next to GoldMine Plus and the Word and Excel sub-items below it.
For the Outlook plug-in on the following page, select the bottom option "I don't wish to link emails....."
Uncheck the option to create a configuration file for unattended installation.
Then click Finish.
Once the process has removed the 3 links, go to the local C drive and to the C:\Program Files (x86)\GoldMine folder. Make sure the GoldMine Plus folder was deleted during the uninstall. If it's still there delete it.
Now go into C:\Users. Open the current users folder and browse to AppData (you might have to check the option to display Hidden Items in the File Explorer properties/options - it varies depending on the version of Windows).
Under AppData, go to the "Local" tab.
Look for the folder "Microsoft_Corporation". Make sure it's the Microsoft folder that has an underline between Microsoft and Corporation!
Others may disagree, but I just delete that entire folder.
Also in the Local folder, find the folder "assembly" - make sure it's the assembly folder that begins with the lower case "a" - and delete the folder.
Now go up one level and into the Roaming folder. There should be a GMOutlook folder - delete that.
Just as a precaution, I also browse into the other users listed under "Users" and go through the same steps before. There could have been other users on this pc that used the Outlook or other links.
Once you're confident that all the GM Plus related folders are gone, restart the pc.
Once it's restarted, go back to Programs/Features, modify GoldMine and check the GoldMine Plus option to enable the Word and Excel.
On the next page, if you haven't tried the first option, which is the new one, go ahead and try it. I've found it works most of the time. If it doesn't, you'll need to go through the above steps again, but just for Outlook and then in the reinstall, choose the 2nd, old option.
Finish and keep your fingers crossed.
Hope that helps.
LHurse Thank you for your response. We are back in business.